Improve workplace processes for efficiency & performance
Process management is the practice of identifying, analysing, and improving business processes to enhance efficiency, consistency, and outcomes.
This workshop provides participants with a foundational understanding of how to map, evaluate, and optimise workflows within their teams or organisations. By learning key tools and techniques, participants will be better equipped to reduce waste, improve service delivery, and ensure that processes support strategic goals and customer needs.
Course Content
The delivery and content of all our workshops is contextualised to the specific needs of the participants and organisation at no additional cost, however, this topic typically includes:
- Understanding what business processes are and why managing them matters
- Mapping and documenting processes
- Recognising pain points, delays, and non-value-adding steps
- Process analysis tools and techniques
- Improving and redesigning processes
- Setting KPIs and using data to evaluate process effectiveness
- Ensuring successful adoption of new or improved processes
- Embedding process ownership, regular reviews, and ongoing improvement
Transferring Learning
To ensure the successful application of new knowledge and skills, all APST workshop participants receive our online Transferring Your Learning module and ‘Strategy for Transferring Learning’ at no additional cost.
Delivery Modes
Face-to-Face
APST facilitators deliver highly engaging, discussion and activity based workshops proven to achieve targeted learning outcomes and that can be combined with other delivery modes to provide flexible, blended learning options.
Virtual
All APST workshop topics can be delivered in a virtual format, carefully designed and delivered to ensure high-level engagement, interaction, and learning and that can be combined with other delivery modes to provide flexible, blended learning options.
At a Glance
Find Out More
Contact us to discuss how APST can assist with your organisation successful develop its workforce capability.