One of the most powerful tools for improving performance
This half-day workshop, delivered in face-to-face or virtual format, equips participants with practical strategies to deliver feedback that is clear, constructive and actionable, helping colleagues feel supported rather than judged. Through real-world examples and guided practice, participants learn how to communicate with confidence and intention, even in challenging situations.
Receiving feedback is equally important yet often overlooked. This workshop helps participants build self‑awareness, reduce defensiveness and approach feedback as an opportunity for growth.
Using simple frameworks and practical tools, participants learn how to ask for feedback, process it constructively and turn insights into meaningful change. Together, these skills support a more open, collaborative and high‑performing work environment.
Course Content
The delivery and content of all our workshops is contextualised to the specific needs of the participants and organisation at no additional cost; however, this topic typically includes:
- Understanding the purpose and value of feedback
- Types of feedback: reinforcing vs. developmental
- Common barriers to effective feedback and how to overcome them
- Frameworks for giving clear, constructive feedback
- How to receive feedback with openness and professionalism
- Managing emotional responses – yours and others’
- Tailoring feedback to different personalities and communication styles
- Practising feedback conversations through scenarios and role plays
- Turning feedback into action and ongoing improvement
Transferring Learning
To ensure the successful application of new knowledge and skills, all APST workshop participants receive our online Transferring Your Learning module and ‘Strategy for Transferring Learning’ at no additional cost.
Delivery Modes
Face-to-Face
APST facilitators deliver highly engaging, discussion and activity based workshops proven to achieve targeted learning outcomes and that can be combined with other delivery modes to provide flexible, blended learning options.
Virtual
All APST workshop topics can be delivered in a virtual format, carefully designed and delivered to ensure high-level engagement, interaction, and learning and that can be combined with other delivery modes to provide flexible, blended learning options.
At a Glance
Find Out More
Contact us to discuss how APST can assist with your organisation successful develop its workforce capability.